• Customer Support
• Implementation
• Training
• Security
• Hosting

Our licensing of an EAI Platinum© system provides you with far more than a set of software modules. We help your organization maximize the benefit of the EAI system with our commitment to excellence in implementation, customer training and ongoing customer support.

EAI’s software development and customer service teams are composed of experienced professionals who understand the demands on financial service companies today. They apply their expertise and dedication to focus on highly responsive customer solutions.

We offer all of our valued customers these services:

Customer Support

EAI understands your retail investments and insurance business, and we base our success on anticipating and responding to your needs. With EAI, you gain an experienced partner who generates the support enhancements and software developments that can keep you one step ahead of the market.

Our ongoing support helps you get the most out of your EAI system investment.

• Your phone call or email inquiry will be answered by a knowledgeable person who is familiar with your business and can respond immediately to your urgent questions.
• If you need an extra hand at a critical time, our business analysts and support staff are available for consultation.

To contact an EAI Customer Support Representative:

Telephone: (503) 644-3057
Toll Free (877) 537-1507
Email: support@eaiinfosys.com

Implementation

EAI has over 15 years of experience with complex implementations. We know what it takes to do the job right. Your dedicated team of EAI professionals will stick with you throughout the process to ensure the results you want.

Training

EAI provides initial and ongoing training for your staff to optimize their use of the Platinum© system. Training may be completed at your site or remotely via the Web.

Security

We share your concern for data security and make it a priority in the design, implementation and ongoing performance of your EAI system.

Hosting

The EAI Platinum© system can be deployed at your facility, or at EAI’s secure, redundant data centers located in Portland, Oregon.

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